This Contact Us page keeps Tovao customer support details, business identity, and official contact routes in one place.
OUR IDENTITY
Legal Business Name: ALTIS BULKY RETAIL PTY LIMITEDStore Name: Tovao
Physical Business Address: Level 19, 60 Castlereagh Street, Sydney, NSW 2000, Australia
ABN: 85 164 432 124
ACN: 164 432 124
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@tovao.shopBusiness Phone Number: +61 444 573 377
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.